https://www.chrisnam.com/typetalk-a-business-chat-app-usability-testing daily 0.75 2024-12-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629304670598-MU49XAEI8YMESBR6679Z/unsplash-image-gUIJ0YszPig.jpg Typetalk, a Business Chat App: Usability Testing - The Problem In the last study, participants had difficulty navigating to their desired “chat room”. The chat room list was frequently reordered, as it was designed to sequence chat rooms according to last activity. As a result, it was difficult for users to predict where a desired chat room would appear on the list and forced users to do a tedious search of the list each time they needed to communicate in a chat room. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629293674049-7B5CGR3ANHX5PY9NE52D/unsplash-image-Oalh2MojUuk.jpg Typetalk, a Business Chat App: Usability Testing - Stakeholder Alignment While research was conducted, stakeholders observed live or at their discretion via recorded sessions. All stakeholders recorded their observations and shared them later in facilitated, affinity mapping activities. As facilitator, I guided affinity mapping, helping to align stakeholders on what was learned about how the prototype features performed. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629295230349-BA8FW2PT9BVYLV2FS0TW/unsplash-image-mVV0s8ZvEm4.jpg Typetalk, a Business Chat App: Usability Testing - Key Findings: Adding Chat Rooms to Topic Groups Participants did however encounter friction in adding topics to topic groups. Many expressed it as a tedious process that could be made easier by drag-and-drop interaction, where users could drag a topic into a group, instead of following a series of tedious steps. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629301893949-S3BQOADHZ3BR8VLWH9WU/TT+Logo.png Typetalk, a Business Chat App: Usability Testing - Background Typetalk is Nulab’s business chat app, designed to replace email and other messaging software. Colleagues discuss projects and other work-related topics through Typetalk’s chat rooms and direct messages. This project followed an initial study that revealed navigation issues with Typetalk’s “chat room” list and tested a prototype designed to relieve those issues. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240558329-37EVM17E9JE0CSR2JDZY/unsplash-image-HJmxky8Fvmo.jpg Typetalk, a Business Chat App: Usability Testing - Follow-up Survey How has the “pin” feature impacted your navigation to chat rooms? It’s made navigation slower/more difficult. It’s had no impact. It’s made navigation faster/easier. Please Explain. How has the “topic group” feature impacted your navigation to chat rooms? It’s made navigation slower/more difficult. It’s had no impact. It’s made navigation faster/easier. Please Explain. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629307191752-064FP2FO2S0NEIZ2PTT4/unsplash-image-6gKx3ESOoFE.jpg Typetalk, a Business Chat App: Usability Testing - Next Steps Following this study, stakeholders would take the study findings and evolve the prototype to incorporate the easier drag-and-drop interaction. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239511622-5RX5W4US55GK3MH1FGAV/unsplash-image-W3Jl3jREpDY.jpg Typetalk, a Business Chat App: Usability Testing - Participant Recruitment Recruitment for this project posed a minor challenge. We wanted feedback from both existing and prospective customers. However, Typetalk is Nulab’s newest product and didn’t have an easily accessible pool of customers from which to recruit. After some discussion, stakeholders and I concluded that Nulab employees could be leveraged. Nulab employees were screened along behavioral characteristics to ensure we received representative feedback. Experience level w/ team chat software Frequency of use w/ team chat software Scenarios & tasks that prompt use of team chat software https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629304720216-QBF02TMLT0SEK47UIZXS/unsplash-image-4UGmm3WRUoQ.jpg Typetalk, a Business Chat App: Usability Testing - The Prototype 2 solutions were tested for this study. The first was a “pin” feature that allowed users to “pin” a topic to the top of the chat room list, allowing them to prioritize specific chat rooms for easy navigation. The second was a “grouping” feature that allowed users to group multiple chat rooms, providing a logical, user-organized chat room list. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240929363-PJ43FJWVR58NROR92SNC/User-testing_1+cropped.png Typetalk, a Business Chat App: Usability Testing - Usability Testing: Understanding Current Usability Issues Participants tested the Typetalk App by attempting to execute the tasks below. Observing their interactions gave us an in-depth look at how the app performed. “Pin” Feature “Pin” Chat Rooms “Unpin” a chat room Find and navigate to pinned, chat rooms “Topic Group” Feature Create a “Group” Add chat rooms to a “Group” Remove chat rooms from a “Group” Delete a “Group” Find and navigate to grouped, chat rooms https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629294368792-YA6XSFZ1LK6Z9G7Y8F90/unsplash-image-4JpCi9jWaOA.jpg Typetalk, a Business Chat App: Usability Testing - Key Findings: Fast & Easy Navigation Overall, the new prototype features were welcomed changes to the product. All participating in the study realized large improvements to their navigation experience. Once commonly navigated chat rooms were pinned or grouped, participants had virtually no issues finding and navigating to them. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239743286-YI4O8TS0OQSVKWO9H7CI/unsplash-image-RLw-UC03Gwc.jpg Typetalk, a Business Chat App: Usability Testing - Project Goals The goals of this project fit the goals of a typical prototype testing project, testing if its solutions address user challenges and could be engaged with easily. Evaluate the prototype’s effectiveness in helping users navigate the “chat room” list. Evaluate participants’ ability to utilize the feature. Identify usability issues. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239956196-2WKX20Z40RF9KAR5KFN6/unsplash-image-6awfTPLGaCE.jpg Typetalk, a Business Chat App: Usability Testing - Fielding Research In preparation for research day, I worked with stakeholders to design the discussion format below and drafted a corresponding script. I tested the prototype with 7 participants, in 30 minute testing sessions. Interviews were conducted in-person. Testing sessions would focus on participant’s ability to engage with the new features. Following testing, participants would be asked to continue engaging with the prototypes for the next 2 days, then asked to complete a survey, measuring the impact of the new features across daily use. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/e1cd336a-3e79-4f38-a7c2-89c82dcb7df3/unsplash-image-BFdSCxmqvYc.jpg Typetalk, a Business Chat App: Usability Testing - Summary & Deliverables By the end of this project, we were able to meet the goals set forth at the beginning of this project of: Evaluate the prototype’s effectiveness in helping users navigate the “chat room” list. Evaluate participants’ ability to utilize the feature. Identify usability issues. Tangible deliverables that were provided at the conclusion of this research included: Topline summary describing key usability findings. https://www.chrisnam.com/portfolio daily 0.75 2024-12-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629228073389-UZ3VRT2AQJQHAG42JD0M/Cacoo+Logo.png Portfolio https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629228073389-UZ3VRT2AQJQHAG42JD0M/Cacoo+Logo.png Portfolio https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629228496639-RGFMPVAG3AWORO9TITNC/TT+Logo.png Portfolio https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/3b53848c-c53a-4da8-b67b-d6a00f66b983/MADiE.png Portfolio https://www.chrisnam.com/home daily 1.0 2025-02-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1628538512867-DSCZ1KII4Q2ZG63EBXUI/chris-profile-image.jpg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1628549660372-I0G5E4Z7UZ3I38S24PLV/experience-image.jpg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1628549595976-PKGA5SFVFUFQJF9RZKVR/project-scopes-image.jpg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1628549831985-HIXGMQKHWS26RMOE3O3W/unsplash-image-WC6MJ0kRzGw.jpg https://www.chrisnam.com/cacoo-a-diagramming-tool-personas daily 0.75 2022-01-12 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/e1cd336a-3e79-4f38-a7c2-89c82dcb7df3/unsplash-image-BFdSCxmqvYc.jpg Cacoo, a Diagramming Tool: Personas - Summary & Deliverables By the end of this project I was able to faciliate workshop that met our goals established at project start: Create personas for the following phases containing underserved needs and usability challenges uncovered during journey mapping Diagramming: Visualizing Ideas Sharing & Presentation Viewing & Collaboration In terms of tangible deliverables the following was provided: Low and high fidelity personas https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240465120-VTJ2KEHJ49CTW4LJCET3/Cacoo+Logo.png Cacoo, a Diagramming Tool: Personas - Background Cacoo is Nulab’s diagramming tool. It’s utilized to make visuals like flowcharts, relational charts, and wireframes. At the time of this project, Cacoo was a 10 year old product that was starting to show its age. Its aesthetics were dated and its interface was confusing and clunky. At this time, stakeholders were looking to modernize and improve Cacoo in a major design overhaul. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239511622-5RX5W4US55GK3MH1FGAV/unsplash-image-W3Jl3jREpDY.jpg Cacoo, a Diagramming Tool: Personas - Reviewing Past Research Since, data about users around basic background and behavior had already been collected during journey mapping research, the same data would be leveraged to create our initial personas. In order start our Personas building process, the journey map phases below were reviewed to provide the main inspiration for Personas. Diagramming: Visualizing Ideas Sharing & Presentation Viewing & Collaboration https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629294368792-YA6XSFZ1LK6Z9G7Y8F90/unsplash-image-4JpCi9jWaOA.jpg Cacoo, a Diagramming Tool: Personas - Personas 2 key personas were established, Diagram Creators and Diagram Viewers. Diagram Creators Diagram creators were those who focused on creating visualizations to share with their colleagues. Visualizations often represented business-related ideas, processes, and/or structures related to their work at hand. Diagram Viewers Diagram viewers were those who were more focused on “consuming” diagrams. Previously-created Diagrams were shared with them to aid business discussions and activities. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239743286-YI4O8TS0OQSVKWO9H7CI/unsplash-image-RLw-UC03Gwc.jpg Cacoo, a Diagramming Tool: Personas - Project Goals This project followed Cacoo’s journey mapping study. Post-study discussions revolved around addressing the underserved needs and usability challenges that were discovered during that research. In order to cement our foundational understanding of users, we decided to build personas, incorporating what we had learned from journey mapping. Specifically our goals were to: Create personas for the following phases containing underserved needs and usability challenges uncovered during journey mapping Diagramming: Visualizing Ideas Sharing & Presentation Viewing & Collaboration https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629293674049-7B5CGR3ANHX5PY9NE52D/unsplash-image-Oalh2MojUuk.jpg Cacoo, a Diagramming Tool: Personas - Workshop Once the journey map was reviewed, the team was split into 2 groups to build 2 personas. The first persona would describe users during the “Diagramming: Visualizing Ideas” phase and “Sharing & Presentation” phase. The second persona would describe users during the “Viewing & Collaboration” phase. For each persona each team built a generalized profile that contained the following persona info: Job role Workplace Software & Hardware utilized Motivations Goals Behaviors Quote https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629308074659-4IP99N0DX0NSA4QXN3MI/unsplash-image-6gKx3ESOoFE.jpg Cacoo, a Diagramming Tool: Personas - Next Steps This project was a key step in cementing our organizations understanding of who served. Creating these personas brought to life a specific type of person that the team could think about in moving forward with providing solutions. After this project, these personas became the common language that the team referenced when building or improving upon Cacoo’s features. https://www.chrisnam.com/cacoo-a-diagramming-tool-journeymapping daily 0.75 2022-01-12 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/e1cd336a-3e79-4f38-a7c2-89c82dcb7df3/unsplash-image-BFdSCxmqvYc.jpg Cacoo, a Diagramming Tool: Journey Mapping - Summary & Deliverables By the end of this project, I was able to facilitate interviews and subsequent answered the following questions: What does the end-to-end journey of users engaging with diagramming software look like? What needs and challenges do they have along the journey? Delivered data & insights along these following areas: Needs & challenges / Product opportunities Product direction Future areas of investigation And provided the following tangible deliverables: Low and high fidelity journey map https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240465120-VTJ2KEHJ49CTW4LJCET3/Cacoo+Logo.png Cacoo, a Diagramming Tool: Journey Mapping - Background Cacoo is Nulab’s diagramming tool. It’s utilized to make visuals like flowcharts, relational charts, and wireframes. At the time of this project, Cacoo was a 10 year old product that was starting to show its age. Its aesthetics were dated and its interface was confusing and clunky. At this time, stakeholders were looking to modernize and improve Cacoo in a major design overhaul. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629294368792-YA6XSFZ1LK6Z9G7Y8F90/unsplash-image-4JpCi9jWaOA.jpg Cacoo, a Diagramming Tool: Journey Mapping - Key Findings: Identifying Underserved Needs One part of the journey in particular, was key to identifying underserved user needs and informing new features. At the time, it was obvious that diagramming was a core phase of the user journey, but after conducting this research, we realized that we were missing a bigger story. Visualizing Ideas In that bigger story, the first thing we realized was that Diagramming wasn’t just creating a flowchart or some other diagram, but it was a way for users to visualize some work related idea or concept. So for example, if the user was an IT person, perhaps they were tasked with making adjustments to the hardware network. In that scenario, they used diagramming as a way to illustrate their solution. Sharing & Presentation In continuing that story, they then might need to communicate their solution to a broader team. So they took actions like: Sharing access so that their colleagues could view diagrams Adding diagram images to reports & slide decks, again to share access with their colleagues And using the presentation feature, to share their diagram in a group setting Viewing & Collaboration The last thing that we learned about this story was that users often revisited already created diagrams to: Reference for some later work Continued to actively discuss it, sometimes leaving comments for others to see So in deepening our story of the user journey and adding these 2 latter phases in particular, we revealed product opportunities that became core focuses in evolving the product. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239956196-2WKX20Z40RF9KAR5KFN6/unsplash-image-6awfTPLGaCE.jpg Cacoo, a Diagramming Tool: Journey Mapping - Fielding Research I moderated 20 research sessions, each lasting one hour. Interviews were conducted in-person and remotely. In preparation for interviews, a discussion guide was created following the discussion format below. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240929363-PJ43FJWVR58NROR92SNC/User-testing_1+cropped.png Cacoo, a Diagramming Tool: Journey Mapping - Usability Testing: Understanding Current Usability Issues Participants later transitioned to the “behavioral” portion of the study in carrying out the tasks below. This allowed us to observe how well Cacoo addressed each participant’s goals, motivations, and challenges and led to a preliminary list of design issues. Creating & Styling Diagrams Exporting Diagrams Managing Diagram Canvas Attributes Saving & Managing Stored Diagrams https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239511622-5RX5W4US55GK3MH1FGAV/unsplash-image-W3Jl3jREpDY.jpg Cacoo, a Diagramming Tool: Journey Mapping - Participant Recruitment 20 participants were recruited for this study. To ensure we collect high quality data, user attributes unique to our user base were used to screen for appropriate research participants. The recruitment dimensions below were leveraged to screen and recruit the right mix. Behaviors Customer Type Occupational attributes Demographics Since this project intended to collect insights describing broad areas, screening criteria were kept broad. To partake in the study, research participants only needed to: Have a legitimate use case for using diagramming software Be employed or be recently unemployed https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629240558329-37EVM17E9JE0CSR2JDZY/unsplash-image-HJmxky8Fvmo.jpg Cacoo, a Diagramming Tool: Journey Mapping - User Interviews: Exploration of Users, their journey, needs & challenges, and other context Research began with user interviews, designed to gather background details about each person and the context in which they diagram. Each interview explored the topics below, uncovering data around each participant’s goals, motivations, challenges, physical environment and social environment. Their role and job responsibilities Their company’s products and services Their team’s structure and dynamics Work scenarios that lead to diagramming The purpose of their diagramming Needs that they have while diagramming Challenges that they face while diagramming https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629239743286-YI4O8TS0OQSVKWO9H7CI/unsplash-image-RLw-UC03Gwc.jpg Cacoo, a Diagramming Tool: Journey Mapping - Goals & Deliverables Early conversations with stakeholders, revealed a lack of solid understanding for Cacoo’s users, their context around diagramming, and what they need in a diagramming product. Before jumping into a redesign, we set up an exploratory study to find out more and provide a starting point of data to investigate further. We specifically aimed to answer: What does the end-to-end journey of users engaging with diagramming software look like? What needs and challenges do they have along the journey? and aimed to deliver: Journey Map Needs & challenges / Product opportunities Product direction Future areas of investigation https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629295230349-BA8FW2PT9BVYLV2FS0TW/unsplash-image-mVV0s8ZvEm4.jpg Cacoo, a Diagramming Tool: Journey Mapping - Key Findings: Usability Opportunities In terms of the interface itself, 2 themes appeared during research that also guided the products future direction. Navigation The first theme had to do with navigation issues. When participants were asked to create a diagram, they had struggled in getting past initial steps. They couldn’t discern how to engage with the interface, because the buttons were small and some icons didn’t communicate their functionality well. In addition, the menu in its entirety was complex., There were 3 menus with various buttons, making it difficult to sort through. Look & Feel The second theme had to do with the aesthetics of the interface. Participants often expressed that the interface looked and felt old. One person said that it looked like Windows XP. Also, some expressed to the effect that the old aesthetics created negative expectations and turned them off to wanting to use the product further. So in addition to surfacing the underserved needs mentioned earlier, this research also helped us to uncover these usability related product opportunities. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629308265300-Q6JFVMZW2AR4LBGEBAL6/unsplash-image-6gKx3ESOoFE.jpg Cacoo, a Diagramming Tool: Journey Mapping - Next Steps This initial project was a great, first step for an organization that had very little understanding of what their users experience while diagramming. The journey map and the learnings it contained provided a robust overview that helped identify product opportunities and guide future direction. Following this project, we focused on investigating those opportunities further. https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1629293674049-7B5CGR3ANHX5PY9NE52D/unsplash-image-Oalh2MojUuk.jpg Cacoo, a Diagramming Tool: Journey Mapping - Stakeholder Alignment While interviews and testing were conducted, stakeholders observed live or at their discretion via recorded sessions. For each session, stakeholders captured data by taking notes about what was discussed. Session Debrief Following each session, a session debrief was held to begin building our journey map, leveraging data from each research session. Workshops Following the completion of all the research sessions, a workshop was held to review the entirety of collected data and complete the creation of our journey map. https://www.chrisnam.com/work-history daily 0.75 2024-12-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/8fc3d459-c97c-4903-9fe2-a0b39871eb32/ICF.jpg Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/d8d2fa1f-e5b1-4641-921c-3b788c498710/28stone+logo+square.png Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/d142ec23-47c7-48d8-954d-2c5fd65bf4fe/nulab-logo-square.png Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/fed5d950-adf7-4ece-a07f-664f90159479/globant-logo-square.png Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/e26fef3b-8172-429c-ae1f-7a9111a40ceb/sachsinsights-logo-square.png Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/0331d62e-231f-43e0-a61e-47cd0adaefd6/JPM-logo-square.png Work History https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/0e7f693b-964b-4e5f-a4d9-32398750099e/echotrade-log-square.png Work History https://www.chrisnam.com/education daily 0.75 2024-12-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/a49f1ecc-3873-4dd6-913b-7c52705e9417/rutgers-business-school-logo-square.png Education https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/50b458d3-6fc6-4dae-aa9a-40eb75e2ee61/rutgers-innovation-center-logo-square.png Education https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/87ac9d29-f24e-472e-95e8-015a1346a61c/rutgers-university-logo-square.png Education https://www.chrisnam.com/madie-an-ecqm-tool-prototype-testing daily 0.75 2024-12-24 https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582247023-2PUCTRO6PUQDWM4BAL2N/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/3b53848c-c53a-4da8-b67b-d6a00f66b983/MADiE.png https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582462228-J5R0Q2KEUH3W6U9QOMXB/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582658933-7T9295EDAQR7W17LZLY5/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582715667-Z42TCI6QPOF3NV1EICFU/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582855332-R98K3GK1H21A10E4ZG75/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692582931798-FI22J4DBC63JMP77E3JT/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692583205008-8Q9BCKCAD5C5E6NQMXBG/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1692583205008-8Q9BCKCAD5C5E6NQMXBG/image-asset.jpeg https://images.squarespace-cdn.com/content/v1/610f0a3ce563497f6c7cb02a/1715303594671-FLXH2GEGGLFS80T6NAIM/image-asset.jpeg